Refund Policy
legal disclaimer
Colour Spa & Hammam provides wellness services for relaxation and self-care. Our treatments are not a substitute for medical advice or treatment. We are not responsible for any adverse effects resulting from our services. Guests should consult a healthcare professional before undergoing any treatments. Use of our services indicates acceptance of our terms.
Refund Policy - the basics
Our Refund Policy outlines the terms for cancellations and refunds. Cancellations must be made at least 24 hours in advance. Refunds are only issued in cases where services cannot be provided due to unforeseen circumstances caused by us. Gift cards and promotional offers are non-refundable.
What to include in the Refund Policy
A Refund Policy should include cancellation terms, refund eligibility, non-refundable items (e.g., gift cards, promotions), payment dispute procedures, service interruptions, and contact details for refund inquiries. It ensures transparency and sets clear expectations for customers.